We understand that travel plans may change, and we strive to be as flexible as possible. However, as all arrangements in Bhutan require advance booking and confirmations, the following cancellation policy will apply:

General Terms

• All cancellations must be communicated to Authentic Bhutan Tours in writing (email).
• Refunds, if applicable, will be processed within 30 business days from the date of cancellation.
• Bank charges and transaction fees for refunds will be borne by the guest.

Tour Cancellation Policy

The tours booked and subsequently cancelled will be subject to cancellation charges as follows:

• Within 30 days or more before the arrival date in Bhutan – No charges
• Within 21 days before the arrival date in Bhutan – 10% of the rate.
• Within 14 days before the arrival date in Bhutan – 15% of the rate.
• Within 07 days before the arrival date in Bhutan – 30 % of the rate.
• Within 04 days before the arrival date in Bhutan – 50 % of the rate.
• Less than 03 days or without notice – 100% of the rate.
• After arrival in Bhutan – 100%.
• An administration fee of USD 50/- will be applicable for all cancelled tours, once we issue the VISA.

Delayed Arrival or Departure

There is no charge for delays in arrival and departure because of weather conditions disrupting flights or roadblocks. The tourist must however bear the cost of food, accommodation, transportation, and other services required.

Airline Cancellation Policy

Druk air tickets will be subject to cancellation charges as follows:

• 100 % refund permitted for the tickets cancelled more than 30days from the date of travel.
• 50 % refund permitted for the tickets canceled between 30 – last 10 days from the date of travel.
• Cancellation made less than 10 days from the date of travel, no refund.
• No cancellation charges will apply on infant fares.
• An administration fee of USD 25/- per ticket will be applicable for all cancelled tickets, once we issue the tickets.

In the high tourism season, we have to buy the tickets before 2 –3 months the date of travel. But in low tourism season, we have to buy before 2-3 weeks, prior to the date of travel.

We also need the real names of our guest at the time of reservation and the money before the ticketing time limit- We will inform you the ticketing time limit as soon as we booked the Air tickets. Once the ticket is issued, we cannot change the name.

Travel Insurance

To protect against unforeseen accidents and mishaps, we would like to suggest and advise you to have a Travel Insurance policy from your country. The Travel Insurance policy should cover helicopter evacuation services and medical assistance. Authentic Bhutan Tours will not be liable for any kind of injury, illness or death during your visit to Bhutan either of trek or cultural tour.